This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:
Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc.
Job Description
- Introduction to Airports
- Types, Operations, Services & Features
- Airline Terminologies & Definitions
- Organizations
- Various Personnel/ Agencies Working at the airport
- Ground Staff Responsibilities & their functions
- Check-In Procedures, Arrivals & Departures.
- Disrupted & Delayed Flights
- Pre & Post Flight Procedures
- Handling Incoming Flights
- Mishandled Baggage
- Handling Special Passengers
- Handling Dangerous Goods & Special Cargo
- Ground Handling of Flight & Associated Dangers
- Aviation Security
- Ticketing (Computerized Reservation Systems)
- Airport Ground Handling
- English Speaking & Voice and accent Training
- Personality Development
- Grooming
- Interview Skills & Group Discussion
- Orientation Program at Mumbai International Airport (MIAL)
- Internship at the Mumbai International Airport (MIAL)