Pelu Panda

Aviation Travel Tourism Management

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and Travel & Tourism Industry and can be employed by:
Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices, Travel companies, Travel Agencies etc.

Job Description

  • Service quality & service India as a destination – Inbound
  • International destination – Outbound
  • Cruise destinations
  • Travel agency operations
  • Foreign exchange
  • Service quality & service India as a destination – Inbound
  • Air fares and ticketing
  • International destination – Outbound
  • Cruise destinations
  • Travel agency operations
  • Foreign exchange
  • Customer service for global clientele
  • Food & Fundamentals of management & hotel accounting
  • Accommodation operations

Airline & Airport Technical Operation Management

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:
Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc.

Job Description

  • Introduction to Airports
  • Types, Operations, Services & Features
  • Airline Terminologies & Definitions
  • Organizations
  • Various Personnel/ Agencies Working at the airport
  • Ground Staff Responsibilities & their functions
  • Check-In Procedures, Arrivals & Departures.
  • Disrupted & Delayed Flights
  • Pre & Post Flight Procedures
  • Handling Incoming Flights
  • Mishandled Baggage
  • Handling Special Passengers
  • Handling Dangerous Goods & Special Cargo
  • Ground Handling of Flight & Associated Dangers
  • Aviation Security
  • Ticketing (Computerized Reservation Systems)
  • Airport Ground Handling
  • English Speaking & Voice and accent Training
  • Personality Development
  • Grooming
  • Interview Skills & Group Discussion
  • Orientation Program at Mumbai International Airport (MIAL)
  • Internship at the Mumbai International Airport (MIAL)

Travel & Hospitality Management

If you love travel, then yes, you will enjoy this course, travel and hospitality management. This course equips with the management, marketing and other operational skills necessary to your successful career in Travel and hospitality Management course.

Aviation and Retail Management

Retailing in India is one of the pillars of its economy and accounts for 14 to 15 percent of its GDP. With the tremendous growth of economy, retail management has emerged as one of the fastest growing careers in India. The enormous expansion in the retail sector during the past few years has thrown up a big demand for skilled professionals in the field. Retail profession is one of the most demanding careers of the era.

Courses Content

  • Introduction to Retail, Concepts of Retailing, Process Management
  • Branding & Display Knowledge
  • Product, Inventory and Store Management
  • Customer Service
  • Grooming
  • Communication Skills
  • Personality Development
  • Interviewing Skills

Air Hostess(Cabin crew) & Aviation Training

Have you always dreamt of a dream job which includes flying across the globe, spending time at an exciting destination, lucrative salary package? Inspire Academy Aviation Training Centre will guide you to your dream job/ career. One such rewarding career/ job is of a Cabin Crew/ Flight Stewards.

The course has been designed by team of professionals from the Aviation industry having experience of more than 15 years. More emphasis has been given to the industry requirements. The course is designed into theory, practical, role play, presentations & case studies, thereby giving more practical exposure & enhancing confidence level of every student.

Air cabin crew / Air Hostess Job Description

The role of an air cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. They are trained to deal with security and emergency situations which may arise and can administer first aid to passengers. Cabin crew ensure that all emergency equipment is in working order prior to take off and that there are enough supplies. They also help passengers to board the plane and give a demonstration of safety procedures and equipment.

Air cabin crew strive to make the flying experience a pleasant one for the passengers and will serve refreshments and meals and sell gifts and duty-free items. Cabin crew may work on short or long-haul flights.

Typical work Activities

  • Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board;
  • Carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals, drinks and stock are on board; Welcoming passengers on board and directing them to their seats;
  • Informing fliers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
  • Checking all seat belts and galleys are secure prior to take-off;
  • Making announcements on behalf of the pilot and answering questions during the flight;
  • Serving meals and refreshments;
  • Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
  • Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
  • Giving first aid where necessary;
  • Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board;
  • Completing paperwork, including writing a flight report.