Ground staff and Retail Management

  • 3-6 Months
  • 17-25 Year
  • 10+2

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:
Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc.

Job Description

  • Introduction to Airports
  • Types, Operations, Services & Features
  • Airline Terminologies & Definitions
  • Organizations
  • Various Personnel/ Agencies Working at the airport
  • Ground Staff Responsibilities & their functions
  • Check-In Procedures, Arrivals & Departures.
  • Disrupted & Delayed Flights
  • Pre & Post Flight Procedures
  • Handling Incoming Flights
  • Mishandled Baggage
  • Handling Special Passengers
  • Handling Dangerous Goods & Special Cargo
  • Ground Handling of Flight & Associated Dangers
  • Aviation Security
  • Ticketing (Computerized Reservation Systems)
  • Airport Ground Handling
  • English Speaking & Voice and accent Training
  • Personality Development
  • Grooming
  • Interview Skills & Group Discussion
  • Orientation Program at Mumbai International Airport (MIAL)
  • Internship at the Mumbai International Airport (MIAL)

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